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Airport Ambassadors

Detroit Metropolitan Airport Ambassadors are a dedicated team of volunteers whose mission is to enhance the passenger and visitor experience by providing exceptional customer service, while conveying helpful information and friendly guidance with a patient, positive attitude reflective of our community.

Our volunteers can be identified by their distinctive royal blue uniforms and can be found at information desks located in each terminal.

Want to become a part of our award-winning program? 

To get started, complete an online application. Once your application has been processed, you will be invited to an orientation where you will be given a tour of the terminal and an opportunity to watch our volunteers in action.

To Learn More About Our Program

View the Airport Ambassador video

Download the Airport Ambassador Flyer and/or Brochure

Contact Us

Comments, feedback or special requests can be made by emailing us at

Meet & Greet Requests

If you or a loved one would like additional guidance when you arrive at Detroit Metro Airport, an Airport Ambassador may be able to assist. Please complete the Meet & Greet form and attach a photo of the traveler. 

Passengers requiring wheelchair assistance should contact their airline prior to the flight.

Please attach a current photo of the traveler(s).
Files must be less than 2 MB.
Allowed file types: gif jpg jpeg png pdf.

For arriving flights, please provide the date and time when your flight will be arriving to DTW.

Use the format HH:MM PM.

For departing flights, please provide the date and time when your flight will be departing DTW.

Use the format HH:MM PM.
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